Legal
Refund Policy
Effective: August 22, 2026 · app.datapro360.com · support@datapro360.com
Plain-English Summary
The 30-day free trial is your real refund window — no charge happens unless you subscribe. After your first charge, you have seven days to request a full refund, no justification required. After that, cancellation stops future billing but past charges are not refunded, and we do not prorate partial months. No cancellation fees — and your files live on your machine, so there is nothing for us to lock.
This Refund Policy applies to subscriptions to DataPro360, a software platform provided by DataHub Solutions LLC. It is part of and supplements the Terms of Service. By subscribing, you agree to this policy.
1. The Free Trial Is the Refund Window
DataPro360 begins with a 30-day free trial. No credit card is required to start, and no charge is made during the trial. If DataPro360 is not for you, simply do not subscribe when the trial ends — nothing is charged. Because no payment is taken during the trial, this period functions as the de-facto refund window, and we encourage you to evaluate the platform thoroughly with your own data during it.
2. Seven-Day Refund Window After the First Charge
If you subscribe and are charged your first monthly fee, you may request a full refund within seven (7) days of that first charge, for any reason, without justification. Email support@datapro360.com from the address on your account with the approximate date of the charge, and we will refund to the original payment method.
3. After the Seven-Day Window
After seven days from your first charge, monthly fees are non-refundable. Cancellation stops the next scheduled charge, but months already billed are not refunded. We do not prorate: cancel mid-month and your subscription remains active through the end of the period you paid for, and the next charge does not occur.
4. Cancellation
Cancel any time from Settings → Manage billing inside the app. Cancellation stops the next charge, leaves your account active through the paid period, and costs nothing. Your files are on your machine and remain fully yours; cloud backup copies are retained for 30 days after your subscription ends and then permanently deleted, per the Terms of Service.
5. Seats
Subscriptions are per user. Removing a seat takes effect at the next billing date; we do not refund or prorate the current period for removed seats.
6. Duplicate Charges and Billing Errors
If you are charged in error — a duplicate charge, a charge after cancellation — contact support@datapro360.com promptly. Once verified, we will refund the affected transaction. Processing times depend on your bank and Stripe, typically five to ten business days.
7. Chargebacks
Contact us first. We answer billing questions promptly and resolve legitimate issues without a dispute. Initiating a chargeback before contacting us may result in suspension of your account pending resolution; repeated or unfounded chargebacks may result in termination and disqualification from future subscriptions.
8. Annual and Promotional Plans
DataPro360 is currently monthly-only with a single standard rate and no promotional pricing. If annual plans are ever introduced, refund terms specific to them will be added here first.
9. Changes to This Policy
Material changes will be emailed to active subscribers and posted at datapro360.com/refund with a new effective date. Refunds for charges before a change are governed by the policy in effect at the time of the charge.
10. How to Request a Refund
Email support@datapro360.com from the email address on your account, with your account email and the approximate date of the charge. A note about your situation is welcome but never required inside the seven-day window.
Still have questions?
Email support@datapro360.com and a real person will respond.